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Consistent or Comatose?
Taking the pulse of your brand

February 11, 2013


Pulse of your brandConsistency is a good thing. It sets expectations. It provides comfort that the brand will deliver on its promise. It reinforces brand personality.

However, an un-nurtured brand can slip from consistent to complacent.

How does complacency happen? We justify neglecting our brand.

The Top 3 Justifications for Not Nurturing your Brand:

  • “If it ain’t broke…”
  • “I don’t have time…”
  • “I can’t decide on what changes I need…”

[Confession: I can raise my hand on two out of three of those.]

Consistency Gone Bad:

Here’s an example of what happens, when we just get complacent. Take a look at The Donald. Go ahead. That hair is a train wreck: It’s horrible, but you just can’t look away. Sure, it’s part of his brand, but it’s the BAD part. Don’t let this happen to you.

Consistency Done Right:

  • Google maintains consistency with the typographic structure of its logo on the web site, but gets wild and celebratory about what makes up the font. Still we recognize that it’s the Google logo on the search engine’s home page.
  • Southwest Airlines allows broad parameters for flight crews to individualize the passenger experience but still bracketing it within the “Flying can be fun yet still be safe and professional” story.

So, take time this year—as I plan to do myself—to take the pulse of your brand. Consistency is an action word. Examine. Align. Refresh. (Hopefully for your brand it isn’t resuscitate.) Be consistent about nurturing your brand to keep it vibrant and beating strong.

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